View Recent Emails in Sync
What’s new?
Users can now access their Credential Email inbox from within VMS Sync. An Email tab has been added to the Credential Details page. The Email tab contains the following:
- Recent emails with clickable links
- Entity links to quickly navigate to related VMS Sync Positions
- Search filters to narrow results down by status, sender, recipient, contents, and date range
Why does it matter?
Previously, only VMS Sync Support had access to Credential Email inboxes. Granting front-end access to credential emails enables users to fully self-service new credential setups without needing to submit a Support ticket to activate a login or retrieve a password reset link or multi-factor authentication code.
Email tab access also lets users troubleshoot position delivery, as a common cause of delay is a lack of email notifications received in the Credential Email inbox.
How do I enable this?
Generally Available: All VMS Sync Credentials now display an Email tab. All User Roles have permission to view this tab.