Email: Accurate Total Sent Counts on Automation Metrics Page
An issue was resolved where the total sent counts on the Automation Metrics page did not accurately reflect the total number of emails sent from an automation if a mailable record went through the automation multiple times. This has been fixed to ensure the total sent counts now accurately represent all emails sent, regardless of how many times a record is processed.
Email: Email Steps Progression with Custom “Manage Your Preferences” URL
An issue was resolved where records were not progressing through email steps when clients manually added the custom “Manage your preferences” URL to their emails. This fix ensures that records now advance correctly through email steps, even with the custom URL included.
Email: Improved Time Zone Calculation for Email and SMS Delivery
We fixed an issue with our time zone calculation based on Zip & City/State values when the address1 field is empty. The fields will now be checked in this order:
- Check address1.
- If address1 is blank, check the zip field.
- If the zip field is blank, check the fields city and state.
- If all the fields are blank, it will default to the customer time zone setting.
Previously, contacts received emails and SMS messages outside their desired contact window. For example, contacts in the GST time zone were receiving emails at midnight because they defaulted to the customer time zone of ETS. Even though they had a valid zip code on their record, there was no value in the address field. This fix ensures that communications are sent at appropriate times based on the recipient’s correct time zone.