Similar to Email Conversation Activity, it’s now possible to track and visualize Phone Conversation Activity. Driven by the Pulse Configuration page, the Phone Conversation Activity card can be used to track call history with a person or company. Users can also select a data point to view a log of calls made during that time period. This log will appear differently for companies versus contacts.
Note: This feature must be enabled simultaneously with the new Pulse Configuration Tool – please contact support to turn it on.