WCAG Enhancements for Chat Engagements

What’s new?

Chat Engagements have been enhanced based on compliance best practices. For example, chats can now be completed by users who need screen readers or require keyboard navigation. This allows our customer base to better accommodate chat recipients with certain disabilities and avoid any regulatory fines applied to a specific geographic region.

Bullhorn Automation engagement questions are supported with the most commonly used screen readers. Two suggested screen readers: JAWS and VoiceOver. For the best survey and chat experience, we recommend using one of our supported browsers; Firefox, Chrome, Safari, and Edge.

Why does it matter?

This update ensures accessible use of these functions by a broader range of survey recipients.

Released to Production: March 2024