Signature Request Status Update After Successful Retry to HelloSign

An issue was resolved where signed eDocs that should have had the status of ‘SIGNED’ would occasionally show a status of ‘ERROR’. This issue was due to the first attempt to validate with HelloSign returning an error. The system performs a retry, and in the case where the retry was successful the status of the eDoc was not updating.

Released to Staging: May 2, 2024
Targeted for Production Release: May 9, 2024