Shiftrockv2 ParsedStatus Converted from Text to Number

What’s new?

VMS Sync now converts status values returned from Shiftrockv2 API from numbers to text:

ShiftrockV2 Number Value     VMS Sync Text Value

1                                                New

2                                               Closed

3                                               Reopen

4                                               Update

Why does it matter?

While some customers use raw VMS status in rules or automations, VMS Sync converts all unique VMS status values to a smaller set of normalized values for ease of mapping for end users. These values can be viewed on the Status Mapping tab of the Account page in VMS Sync Admin Tools.

How do I enable this?

Generally Available: All ShiftrockV2 credentials are affected by this update.