We’ve enhanced our Auto-Add Contacts feature. Now, when you receive emails from unknown senders, you can set a preference to add the contact with a default status of either “New Lead” (Public) or “Private.”

Please contact Bullhorn Product Management if you would like to participate in the beta program. Note that this feature is available to clients with Enterprise Edition only.

Our new NPS survey tool is now in open beta! Extensive research has shown that your Net Promoter Score®, or NPS®, acts as a leading indicator of growth. If your organization’s NPS is higher than those of your competitors, you will likely outperform the market, and managing your organization to improve NPS will also improve your business performance, whether you are aiming for faster growth or increased profits.

Available to Corporate and Enterprise edition customers, in Bullhorn, this tool will allow you to automatically send surveys to your contacts at the times when it is best to contact them, based on the information gathered via the Engagement Summary Pulse card. You then can view and manage all of your contacts’ responses from the new NPS Responses List.

To request the NPS survey tool for your company, contact Bullhorn Support. To learn more about the tool, view the NPS Survey tool documentation.

In addition to the note action types that drive the Phone Conversation Activity card, administrators can now define the trigger words used for the Flagged Emails card. You access the Pulse Configuration page via the Tools menu. If you don’t see it, contact Bullhorn Support. Available for Pulse and Enterprise Edition customers only. To learn more about how you can configure Bullhorn Pulse, view the Pulse Configuration documentation.

You can now use Pulse to track your phone conversation activity! Driven by the Pulse Configuration page, the Phone Conversation Activity card  can be used to track call history with a person or company.  Users can also select a data point to view a log of calls made during that time period. This log will appear differently for companies and contacts.

Note: Pulse features are available for Pulse and/or Enterprise customers only.

We have added a new Tools menu item called Pulse Configuration. This will allow Pulse customer administrators to configure which note types drive the Phone Conversation Activity card. As we continue to expand the functionality of Pulse, this tool will grow to include configuration options for new features.

Note: This feature must be enabled simultaneously with the new Phone Conversation Activity Card – please contact support to turn it on.

Gain valuable insights into your relationships that will allow you to maximize engagement and retain customer health. Details include length of relationship, date last contacted, best time of day to email and best day of the week to email.

The Email Tracking card has been added to the Candidate slideout. The “Email Tracking” card allows users to easily view email correspondence at a glance by launching the slideout from the Candidate list.