Back Office Archives - Customer Portal Back Office Archives - Customer Portal

Timesheets and Invoices Tabs Display Properly

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The Timesheets and Invoices tabs on Placement records will now only display when those modules are enabled.

Timesheet creation on Placement end date

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An issue has been identified wherein a timesheet could not be created on a placement’s end date. This issue has been resolved and upon receiving the latest release, timesheets can be created on a placement’s end date.

Invoice Line Item Rounding Issue

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An issue has been identified wherein rounding for line items on invoices was not occurring consistently across areas of the application. This issue has been resolved and upon receiving the latest release, rounding for line items on invoices will be consistent.

Lockout Mechanism for Repeated Client Admin Refreshes

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A new restriction has been put in place for repeated forced refreshes of placements from Back Office and Onboarding. After the limit of five forced refreshes occurs, you will receive an alert pop-up indicating the limit is reached. Background refreshes will continue as scheduled, and forced refreshes may begin again after the restricted time limit of one hour has passed.

PTO Changes Reflected in Audit Trail

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An update has been made to now display changes to user PTO data in the Audit Trail. Going forward with the September release, any change to PTO will be visible in the Audit Trail.

Hours Rounding Issue

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An issue was identified wherein hours entered on timesheets in the time in/time out format were not rounding correctly. This issue has been resolved and upon receiving the latest release, the time entered will round properly for administrators and employees. On invoices, quantity will now display with four decimal places. For example, if an employee works 20 minutes per day for 3 days in a week, both the employee portal and administrator portal will reflect one hour of work for the week.

Attachments on Supplemental Timesheets

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Attachments are now enabled for supplemental timesheets! You are able to upload supporting attachments for supplemental timesheets, or even replace the supplemental timesheet with the attachments provided.

Permanent Placement Update

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An issue has been identified wherein some fields on permanent placements were not able to be saved. This issue has been resolved and upon receiving the latest release, all necessary fields on permanent placements will be able to be saved.

Custom Message in Timesheet Approver Portal

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An issue has been identified wherein custom notifications for timesheet approvers were not displaying in the newly redesigned timesheet approver portal. This issue has been resolved and upon receiving the latest release, the custom notifications will display as expected.

New Manager App!

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We are excited to announce a newly refreshed Timecard Approver Portal for Bullhorn Back Office and Onboarding! Approvers will find approving timecards easier than ever with our new streamlined interface. Approvers will still default to the legacy app, but are able to go to the new app by clicking the “Here” link at the bottom of the app. For users unable to access Flash sites, this is the app for you. You are able to approve and reject timesheets and run your most pertinent approver reports.

Manager and Employee Help Links

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The Manager and Employee in app help links have been updated to consistently load the proper help site for each user.

Admin List Timing Out

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An issue has been identified wherein the Admin List was timing out with large numbers of administrators. This issue has been resolved and upon receiving the latest release, the admin list will load more efficiently for lists of any size.

Change Password Button Fix

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An issue was identified where Managers and Admins were unable to reset passwords with the “Change Password” button. This issue has been resolved and passwords are able to be reset when needed.

Admins with Restricted Branch Access Cause Report Failures

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An issue has been identified wherein administrators with restricted branch access are encountering errors with the proper permissions to run reports. This issue has been resolved and administrators are able to run reports according to their branch access.

InvoiceLines API Controller

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A new InvoiceLines API controller has been added to the Bullhorn Back Office and Onboarding API library. Upon receiving the latest release, you will be able to add note lines to existing invoices with this new API controller. Notes are added to the invoice each time the controller is called using API and can then be edited or deleted from the invoices themselves.

Project Visibility on Timesheets for Managers Enhancement

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Upon receiving the latest release, Approvers will be able to see projects on timesheets in the Manager portal.

Email Message to All Users and Approvers

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An issue has been identified wherein an error occurred upon sending an email and you would be forced to manually select all users or approvers by the branch option. This issue has been resolved and upon receiving the latest release you will able to send email messages to all users or all approvers.

Re-Submitted Timesheet Notification Emails

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An issue has been identified wherein timesheet notification emails were not being sent if a timesheet was re-submitted within two hours of original approval. This issue has been resolved and upon receiving the latest release, the timesheet reminder emails will now be sent.

Custom Data Exports for Back Office and Onboarding

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We are excited to announce the addition of custom data exports for Bullhorn Back Office and Onboarding! Our Professional Services and Support teams are now able to create custom data exports for various applications, from custom Back Office reports to consolidated exports of Onboarding documents completed by your candidates. The new, flexible custom export tool is now available via a simple user interface in the Back Office and Onboarding application.

If a custom export has been created by our Professional Services or Support teams, you are able to access the export from the Reports tab in app. Previously, this was only available via API access. To have a custom export written for you, please contact your Account Manager or Support.

Invoicing – Batch Invoices Not Displaying in Search View

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An issue has been identified wherein batch invoices were not displaying in search view. This issue has been resolved and upon receiving the latest release, batch invoices with display as expected in search view.

Overnight Shift Hour Calculation

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An issue has been identified wherein administrators were receiving an error when attempting to enter an overnight shift with a break. The error indicated times entered overlapped. The issue has been resolved and upon receiving the latest release administrators will be able to enter overnight shifts with a lunch break.

Employee Time Entry Latency

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An issue has been identified wherein total time for a given timesheet was not equal to the amount entered by the employee when latency occurred during time entry. This latency issue has been addressed and the total time is now calculated according to time entered by the employee. Upon receiving the latest release when time is entered at a rapid pace, employees will be presented with a brief loading message before they are able to submit the timesheet.

Branch Filtering on Unsubmitted Timesheets Report

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An issue has been identified wherein running an Unsubmitted Timesheets report with all branches selected only one branch would be returned. This has now been resolved. Upon receiving the latest release, the selected branches will now apply when running the Unsubmitted Timesheets report.

Surcharge Profile Updated to Allow 4 Decimal Places

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You are now able to create surcharge profiles with up to four decimal places. You are also able to manually add a surcharge with four decimal places to an invoice. Rounding rules will now apply to the fourth decimal, instead of the second.

Reports Latency

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An issue has been identified where administrators attempting to run reports with an employee dropdown were seeing latency and timeouts with the reports. Stability improvements have been added to these reports by changing the employee dropdown to a type-ahead picker.

BBO/Onboarding API Now Includes Data Export

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Bullhorn Back Office and Onboarding is excited to announce a new, more flexible framework for the implementation of custom data exports from Back Office and Onboarding. Our Professional Services and Engineering Support Teams are enabled to develop and maintain these exports. Any data available in the Back Office and Onboarding platforms are available via custom data export. An API has also been made available to programmatically invoke the custom data exports. Associated API calls are in place to retrieve the data export in a CSV file format.

Email Editor Enhancements

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We have updated the email reminder editor to improve speed and performance.

When sending a “General – User” email reminder to Managers, the list of available managers is now separated by 100 per page. You can simply check the managers needed by navigating between the pages.

Unsubmitted Timesheet Report Timeout

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We fixed an issue where occasionally the Unsubmitted Timesheet Report would time out when the data set was very large. We have changed the format of this report from XLS to CSV. Upon receiving the latest release this issue will be resolved and the report will export as expected.

Tax Profile Decimal Places

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You are now able to create tax profiles with up to four decimal places. Rounding rules will now apply to the fourth decimal, instead of the second. For example, you may set a tax profile to 3.1825.

Expense Notes for Group Time Imports

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You can now map expense notes (such as expense IDs) to group time imports. In the Control Panel, the Hours Import Profile now contains a field called “Expense Notes.” When you add Expense Notes to a group time import, the notes become available on the Payables tab when viewing the expense report for a given employee.

Vendor Taxes

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You can now assign tax profiles to Vendors and update tax amounts on Vendor payables. We’ve also updated the Vendor payable editor with a new look and feel, similar to the receivables invoice editor. Taxes are optional for Vendors and are defaulted to 0% for Vendor payable line items.

Email Deletion Sending to Users

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We fixed the issue with deleted email notifications being sent to linked users. This has been resolved and deleted email notifications no longer send a copy to linked users.

Email Notifications Sent On Due Date

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We’ve fixed the issue regarding administrators being unable to send reminder emails on a due date, instead being forced to enter a number of days before or after the due date. This issue has been resolved and administrators can now create email reminders on the due date.

Commissions Export Error for Employees

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We fixed the issue with employees receiving an error when trying to export commission information. Commission exports now function as expected.

Custom Export Issue When Selecting All

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We’ve fixed the issue regarding data not being exported when ‘selecting all’ on a custom export. Now, all data can be exported when using a custom export.

Email Variables on Invoices

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We fixed the issue with email variables not displaying correctly when supplemental timesheets were listed separately from standard timesheets. Variables were displaying their name, instead of the value associated with the variable. Email variables are now correctly displayed.

Supplemental Timesheet Defaults for Invoices

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We fixed the issue regarding newly created departments not honoring the defaults set for supplemental timesheets appearing on invoices. Now, new departments honor the setting determining whether supplemental timesheets appearing on invoices or not.

Vendor Payable History Error

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We fixed the issue regarding access your vendor payable history. This issue has been resolved, and you are now able to access your vendor payable history. This issue did not impact the vendor payable history in the database, but rather was a user interface issue accessing the data.

Payroll Effective Dates Not Saving as Expected

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We’ve fixed the issue regarding payroll effective dates that were not saving as expected. Payroll effective dates were saving to the beginning of the week, rather than the beginning of an employee’s payroll cycle. Now, payroll effective dates will save to the first day of the employee’s closest payroll cycle.

Application Reload Message

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A message now appears if the application is left open during a scheduled release. The message requests the user to reload their browser to ensure full functionality of the application.

All Dates Search Help Text

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When performing a search for timesheets or invoices and using the “All Dates” option, a message is now visible indicating that any invoices or timesheets from previous weeks that have not already been viewed will not be visible with the “All Dates” option.

Employee Type Profiles Update

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“Receives Notices” is now an option when creating or editing an employee type profile. Options for this are to respect the default setting in the control, or override this setting with yes and no options.

QuickBooks Desktop Error Email Handling

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We’ve made an update to error handling with QuickBooks desktop. An email is still sent to administrators if an error occurs when using QuickBooks desktop and Bullhorn Back Office.

Admins Unable to Edit Managers in Shared Branches

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We fixed the issue with administrators being unable to edit managers in shared branches. Now, administrators can edit managers with the proper permissions.

Cell Phone Field Formatting Numbers Beginning with 0

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We’ve fixed the issue regarding cell phone numbers beginning with a 0 having the 0 dropped from the number. This issue has been resolved and cell phone numbers can now begin with a 0.

Hours Missing from Bi-Monthly Invoicing

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We’ve fixed the issue regarding hours being left off of invoices if invoices were not being approved in chronological order. Hours are now added to appropriate invoices, regardless of invoice approval order.

Invoice Editing in Chrome v51

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We fixed the issue regarding administrators being unable to edit invoices when using v51 of the Chrome browser.

Supplemental Timesheets Improperly Appearing on Invoices

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We’ve fixed the issue regarding supplemental timesheets appearing on invoices when the invoice was not selected. Now, supplemental timesheets now respect this setting.

Placement Gross Margin Report Timing Out

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We fixed the issue regarding the placement gross margin report timing out without notification, and the percentage complete not updating. Now, as this report is run, the percentage complete will actively update. Please note that very large data sets, typically greater than year’s worth of data, will continue to cause this report to time out. It is recommended to split this report by year if needed.

Placement Updates Overriding Branch Assignment

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We’ve fixed the issue regarding when updating a placement on a shared branch override the branch and set the branch to the administrators primary branch. Now, updating placements on shared branches no longer overrides the branch.

Extra Hour Exported to QuickBooks Desktop

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We’ve fixed the issue regarding certain hour combinations being improperly rounded and sent to QuickBooks Desktop with an extra hour. Now, accurate hours are being exported to QuickBooks Desktop.

Actual vs. Rounded Hours Display Issue

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We’ve fixed the issue regarding the actual hours on a timesheet displaying the rounded hours, when the rounded hours setting was enabled. Now, the rounded and actual hours are displaying correctly.

Group Timesheet Import Error

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We’ve fixed the issue with all employees importing with 0 hours when there was an error with one employee on a group timesheet import. Now, the group timesheet will import all correct employees successfully, and display an error for incorrect employees.

PTO Being Included in OT Calculation on Payables

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We’ve fixed the issue regarding PTO hours being included in overtime calculations on the payables tab when overtime was added to the first day of a billing period. Now, overtime does not include PTO hours.

Speed and Stability Improvements

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We’ve made updates to increase speed and stability when navigating the Companies tab.

Improvements to Employee Portal

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It is now easier to select from a long list of placements in the employee portal as you’re able to scroll through your list of placements if the list is unable to fit on the screen in front of you.

Checkbox Inconsistencies on the Companies Tab

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We’ve fixed the issue regarding checkboxes not being selected accurately on the Companies tab. Now, you are able to select the correct checkbox when needed.

Break Profile Changes Captured in Audit Trail

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We’ve fixed the issue regarding break profile changes not being captured in the audit trail. Now, break profile changes are captured in the audit trail.

PTO Accumulation Doubling with a Specific Setting Combination

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We’ve fixed the issue regarding PTO accumulation doubling when both Timesheets.Send Time Back and Timesheets.Send Automatically were enabled. Now, PTO is no longer doubling with these settings enabled simultaneously.

PTO Pay Rate Issue

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We’ve fixed the issue regarding the PTO rate displaying incorrectly on the payable dashboard. The dashboard was displaying incorrect values when PTO hours were entered with a weekly pay type. Now, PTO rates are calculated as expected.

Negative Supplemental Timesheets Appearing on Incorrect Invoices

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We’ve fixed the issue regarding negative supplemental timesheets appearing on multiple invoices; now negative supplemental timesheets will only appear on the invoice linked to the timesheet.

Improved Candidate/Worker Mobile Experience

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Bullhorn is excited to announce a new and improved candidate experience for Bullhorn Back Office and Onboarding. Candidates and employees will find a new landing page for timekeeping and onboarding document completion. While on a mobile device, candidates and employees can also enter time, upload attachments, and complete, sign, and submit documents for approval.

We’re really excited about our new release.  As always, Support is available at 617.478.9126, and for a limited time only, you can email onboardingsupport@bullhorn.com to expedite your feedback to our team.

CRM-BBO Sync Issue

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We’ve fixed the issue that was causing some placement record data to be missing while syncing between the Bullhorn CRM and Bullhorn Back Office.

Improved Load Times

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We’ve improved the loading speed for the Companies, Managers, and Vendors tabs. Previously, all assignment data would first load for a given tab and then filter when navigating within these tabs. Now, the application loads data on demand, thereby reducing loading times.

Expanded Login History Report

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We’ve expanded the functionality of the Login History Report: this report now records employee and administrator logins.

Enhanced Quickbooks Timesheet Status Updates

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We’ve made an enhancement to update timesheets stuck in a “Processing” status when exporting to QuickBooks. Previously, even when timesheets successfully exported to QuickBooks, the timesheet status would not always update in Bullhorn Back Office. Now, if the status is not immediately updated, Bullhorn Back Office continues to attempt to update the status until a successful or unsuccessful message is received from QuickBooks.

Login History Report

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We’ve updated the Login History Report to now record employee and administrator logins.

Administrator Drop Downs Not Displaying All Administrators

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We’ve fixed the issue regarding all administrators not being displayed in Administrator drop-downs on the Reporting tab.

Invoice Duplication in QuickBooks

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We’ve fixed the issue with duplicate invoices exporting to QuickBooks; now, only single invoices are exported.

Appointment Guest Picker

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We’ve fixed the issue in Bullhorn for Mobile regarding scrolling the appointment guest picker. Previously, if you searched for a record in the guest picker and the returned list was longer than the visible screen, you’d be unable to scroll to and select the last record on the list. Now, you are able to select the last record without issue.

Appointments with No Attendees

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We’ve fixed the issue in Bullhorn for Mobile regarding adding appointments with no attendees/guests; previously, when doing this, the owner of the appointment (generally the user who created it) would not receive an invitation email for the appointment. Now, the owner receives the invitation email as they should.

Display Full Address

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We fixed the issue in Bullhorn for Mobile regarding the Full Address field only displaying two or three lines of address data. Now, the Full Address field always display all address data.

DHTML Editor Fields Defaulting to Formatted

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We’ve fixed an issue regarding the DHTML Editor field paragraph format switching to “Formatted” as soon as you would click inside the editor. The default paragraph format is now “Normal.”

Deleting Saved Searches

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We’ve fixed the issue that prevented users from deleting saved searches if the search name extended under the Delete button in the Favorites drop-down. It is now possible to delete saved searches of any length.

Task List Column Change

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On the task list Columns drop-down, we’ve renamed the read-only “Child Task Owners” column to “Assigned To” to make it consistent with the name of its associated field elsewhere in Bullhorn.

ATS/Quickbooks Refresh Completion

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We fixed the issue that was preventing existing employees from updating in Quickbooks, which, in turn, was also preventing the completion of ATS refreshes. Now, ATS refreshes are completing and existing employees in QuickBooks are updating as they should.

Exported Timesheet Hours

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We fixed the issue that was causing timesheet hours to be incorrectly assigned to different timesheet categories (overtime, doubletime, standard) when exported. This issue was evident in QuickBooks exports and custom exports. Now, timesheet hours are correctly assigned to the proper category.

Formatting on CSV Report Exports

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We fixed the issue that was causing additional white space before and after data in cells with CSV exports. Now, CSV exports do not contain additional white spaces in the cells.

OT/DT Rules for Weekly Time Input

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For weekly time input, doubletime rules now include overtime and normal hours to accrue towards an employee’s weekly amount.

Approvers by Branch Report Correction

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We’ve updated the Approvers by Branch Report to reflect managers with currently active assignments (i.e., assignments starting in the past and ending in the future). Previously, extraneous managers were appearing on this report with inactive assignments.

European Date Format Display Issue

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We fixed an issue regarding Placements with a European date format (DD-MM-YYYY) not displaying correctly (though they were saved correctly in the database). Now, the dates also display correctly in the application.

Assignment Week Start Field Mapping Error

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Previously, when an admin gave the Assignment Week Start field mapping a value that was not an integer between 0 and 6 (corresponding to Sunday through Saturday), the placement from the integrated ATS would import with an incorrect start day. Now, if an admin does this, after an ATS refresh, an error message displays in BBO letting them know that they’ve inputted an invalid value:

Could Not Update <Mapped Record>: Assignment timesheet week start must be an integer between 0 and 6, currently set to <incorrect value>

Employee App Date Issue

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The date in the header of the employee application now matches the date of the timesheet selected. Previously, a bug was causing the date in the header to differ from the date of the selected timesheet.

Payable Hours Calculation

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We’ve fixed an issue to correctly calculate payable hours regarding regular and overtime hours when users had multiple placements and the “Timesheet.Overtime Across Assignments” setting was set to Yes.

Employee PTO History Issue

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We’ve made a change to the Employee PTO History report to help ensure the correct execution; previously, this report would fail to run if there were extra spaces at the end of the PTO Type name (e.g., “Vacation “). Now, BBO simply removes extra spaces at the end of PTO Type names and the report runs as it should.

Quickbooks Online Connection

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We’ve stabilized the connection between Bullhorn Back Office and QuickBooks Online. Connection dropping for Back Office admin users should be less frequent, and more detailed logs will be provided if they do happen in the future. These logs will help provide information on the stability of the connection moving forward.

Timecard Approver’s Tab Performance

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We’ve changed the Secondary Approver field on the Timecard Approver’s tab from a drop-down to a “type ahead” selection. With this update, response time improves  as the application no longer has to load the entire list of secondary approvers when you select a value.

Supplemental Timesheet Processing

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We’ve fixed the issue with supplemental timesheets getting stuck in processing while sending to QuickBooks; they now send normally.

Footer Text Color

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We’ve fixed the issue with the footer text in the application not matching what you select in the Control Panel. Previously, only the Change Password and Help buttons would match your selected color theme. It’s nice when all your colors match.

Burden Rate Calculations and Subsequent Conversions Can Vary During Setup

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To increase consistency in burden rate calculations, a new setup setting has been created to clarify burden rate conversions, Assignment.Burden Rate Conversion. Previously, burden rates between 1.01 and 1.39 were automatically converted to a percentage.

With this setting, if set to Yes, burden rates from 1.01 to 1.39 will convert to a percentage. For example, 1.2 becomes 20%. If set to No, no conversion will happen and the burden rate will save as entered. This setting does not affect Permanent Placements, as they will always save with the entered burden rate. The setting is automatically set for existing customers according to current usage of burden rates.

Processing Times

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We’ve made additional performance and stability improvements.

User Notifications by Branch

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We’ve made an update that now allows users to send notifications by branch. Previously, notifications were not being sent for specified branches.

New In-App Notification System

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We have added a new In App notification process to send messages to Administrators only. This will allow us to better communicate release notes and maintenance updates to just Administrators and not Employees and Managers.

Expanded BBO APIs

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Over the past several months, we have been significantly expanding the scope of our BBO API. These improvements provide unprecedented efficiency, flexibility, and power for anyone looking to develop custom systems or integrate with the BBO platform.

Child Permissions Error and Documents Deleted from User Records

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When a parent permission is made inactive, child permissions no longer remain active. This also resolves the issue with documents deleting from user records as permission are now being read correctly.

Daily Per Diem Calculation Error

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We’ve fixed an issue where the daily per diem was being calculated from the number of time entries for a given day, rather than the day as a whole. The daily per diem is now calculated from a total of all time entries, not the number of time entries.

Saving Employees to Shared Branches

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Administrators can now save employees to shared branches correctly.

Queue Optimization

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Process queues have been optimized in order to minimize latency when sending employees signup notification emails and when processing timesheets.

BBO APIs

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We are continuing to build out the BBO API, and have recently made improvements in the following areas:

  • Document visibility

  • Assignment visibility

  • Employee records

  • Onboarding records

  • Payables

  • Surfacing APIs

  • Improved documentation

Invoicing Improvements

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We have improved invoicing to provide greater support for invoice grouping and supplemental timesheets.


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